Refund Policy
Last Updated: 29-10-2025
Thank you for shopping with Vital Herbs Care.
We take pride in offering high-quality, natural, and organic beauty products.
Because of the personal and sensitive nature of our items, we maintain a clear and fair return policy to ensure both customer satisfaction and product safety.
1. Returns Eligibility
We accept returns only for unopened, unused, and undamaged products in their original packaging within
7 or 14 days of delivery.
To be eligible for a return:
The product must be in its original, sealed packaging.
Proof of purchase (receipt or order number) must be provided.
The product must not have been tampered with or exposed to heat, moisture, or contamination.
We cannot accept returns for:
Opened or used skincare, haircare, or cosmetic products (for hygiene reasons).
Products purchased during sale, clearance, or promotional offers.
Gift cards or downloadable items.
2. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery at support@vitalherbscare.com with:
Your order number
A clear photo of the damaged or wrong item
Once verified, we’ll offer:
A replacement (at no additional cost), or
A full refund to your original payment method.
3. Refunds (If Applicable)
Once your return is received and inspected, we’ll notify you by email that we’ve received your item and confirm whether your refund is approved or rejected.
If approved, your refund will be processed within 5 days, and a credit will automatically be applied to your original payment method.
Please note:
Shipping charges are non-refundable unless the return is due to our error.
Refund times may vary depending on your payment provider.
4. Exchanges
We only replace items if they are defective or damaged.
If you need to exchange a product for the same item, email us at [Your Email Address] with your order details and photos of the issue.
5. Cancellations
Orders can be canceled within 6 hours of purchase if they have not yet been processed or shipped.
Once an order has been dispatched, it can no longer be canceled.
6. How to Start a Return
To initiate a return:
Email us at [Your Email Address] with your order number and reason for return.
Wait for our confirmation and return instructions.
Ship the product securely to the provided address.
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
7. Late or Missing Refunds
If you haven’t received your refund after the stated time:
Check your bank account again.
Contact your credit card company or payment provider — it may take additional processing time.
If you’ve done all this and still haven’t received your refund, please contact us at support@vitalherbscare.com
8. Contact Us
If you have any questions about our refund or return policy, reach out to us at:
📧 support@vitalherbscare.com
