Shipment Policy
Last Updated: 29-10-2025
Thank you for shopping with Vital Herbs Care!
We aim to deliver your favorite organic beauty products safely and promptly.
Please read our Shipping Policy carefully to understand how we process, handle, and deliver your orders.
1. Order Processing Time
All orders are processed within 5 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
If we experience a high volume of orders or product availability issues, processing may take a bit longer.
We’ll notify you via email if there’s a significant delay.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery times depend on your location and selected shipping method.
| Region | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Local / Within City | 2–3 business days | [Your Rate or “Free above $X”] |
| Within Country | 3–7 business days | [Your Rate] |
| International | 7–15 business days | Calculated at checkout |
Note: Delivery times are estimates and may vary due to courier delays, customs checks, or unforeseen circumstances.
3. Shipment Confirmation & Tracking
Once your order has been shipped, you’ll receive an email with:
Your tracking number
The courier service name
A link to track your package in real time
If you don’t receive a tracking email within 2 days, please check your spam folder or contact us at support@vitalherbscare.com
4. Delivery Issues
We are not responsible for:
Delays caused by courier services or weather conditions
Incorrect shipping addresses provided by customers
Lost or stolen packages after delivery confirmation
If your tracking shows “Delivered” but you haven’t received the package, please contact the courier directly first, and then reach out to us if needed.
5. International Shipping
We currently ship to selected international locations.
International customers are responsible for:
Customs duties, taxes, or import fees imposed by their country
Ensuring that the products they order comply with their local import regulations
Delays due to customs clearance are beyond our control.
6. Damaged Packages
If your order arrives damaged, please contact us within 5 days of receiving it at support@vitalherbscare.com
Include your order number and clear photos of the damaged packaging or products.
We’ll assist you with a replacement or refund as per our Refund Policy.
7. Change of Shipping Address
If you need to update your shipping address, please contact us within 2 hours of placing your order.
Once the order has been processed or shipped, we cannot make any changes.
8. Contact Us
If you have any questions about your order or shipping, feel free to reach out to us:
📧 support@vitalherbscare.com
